Return And Refund Policy

Thank you for shopping at Garhome.

The following terms are applicable for any products that You purchased with Us.

The following terms apply:

• How many days do customers have to return a product? - 30 days
• How can customers return their products? - By mail
• How will customers get the return label? - Download/print
• Product conditions that we allow for returns? - Only new, unopened
• What is the restocking fee? - No restocking fee
• How much will customers pay for return shipping for defective products? - No cost
• How much will customers pay for return shipping for customer remorse? - No cost

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to GARHOME LTD, Office 2, Unit 2, First Floor, Forward House, Peterborough, PE2 7EY.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Garhome, accessible from https://www.garhome.co.uk

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: support@garhome.co.uk

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 30 days

The Goods are in the original packaging

The Goods were marketed as new when purchased

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
• We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Incorrectly supplied item(s):

We will always try to ensure that the correct item(s) is delivered to you, however, we are only human and occasionally a mistake can happen.

Should we supply any incorrect item(s), please notify us as soon as possible on  +44 20 8133 6195 or through email by filling out the form on the Contact Us page.

Faulty or Damaged item(s):

We only stock the very best items from our reputed suppliers / manufacturers. However, occasionally an item may be received that has a fault or has been damaged in transit.

If upon receipt of any item(s) that seems to have a fault or has been damaged in transit, please notify us as soon as possible on +44 20 8133 6195 or through email on support@garhome.co.uk For damages in transit, please email the images of the damage, packaging and the label.

We will then arrange for the item(s) to be picked up for inspection. After inspection and once we are satisfied that there is a fault, we will either replace the item(s) or arrange for a full refund of the item(s).

Vacuums/Extractors: When returning a vacuum or extractor product for any reason please ensure the dust bag is emptied/removed and disposed of. Failure to do so may result in your return being rejected/delayed and additional charges being applied.

Returning Products

In order to return products, please contact us via email by writing an request for return label to support@garhome.co.uk and you will download and print it.

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

You can return the products by mail at the following address:

Office 2, Unit 2, First Floor, Forward House, Peterborough, PE2 7EY

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: support@garhome.co.uk

+44 20 8133 6195